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AcuCharting Service Privacy Policy

This Privacy Policy governs the manner in which AcuCharting collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by AcuCharting.


As used in this Policy, the terms listed below have the following meanings:

User – Any visitor to the Site.

Practitioner – A “Practitioner” is anyone who visits our websites or purchases a subscription to AcuCharting.

Personal Information – “Personal Information” is information that directly identifies or reasonably can be used to identify an individual Practitioner. Examples include name, address, telephone number, e-mail address, or business name.

Support Staff – Employees or consultants of AcuCharting who are authorized to manage the service and associated data.

Client – A “Client” is a client of the Practitioner.  The Client has has no direct access to the services and features provided by AcuCharting.  Client information is accessed and managed by the Practitioner or Support Staff, upon request by the Practitioner.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Practitioners visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

AcuCharting may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We may use feedback you provide to improve our products and services.
  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

AcuCharting has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

NPGlocal LLC.
150 Clove Road
Little Falls, NJ 07075
[email protected]

HIPAA and Privacy Compliance

“Protected health information” or “PHI” is information about your Clients, including information that can reasonably be used to identify your Clients and that relates to your Clients’ past, present or future physical or mental health or condition, the provision of health care to your clients or the payment for that care.

We protect your clients’ privacy by:

  • limiting who may see your Clients’ PHI;
  • limiting how we may use or disclose your Cients’ PHI;
  • informing you of our legal duties with respect to your Clients’ PHI;
  • explaining our privacy policies; and
  • adhering to the policies currently in effect.

This Notice describes our privacy practices, which include how we may use, disclose, collect, handle, and protect your clients’ protected health information. We are required by certain federal and state laws to maintain the privacy of your protected health information. We also are required by the federal Health Insurance Portability and Accountability Act (or “HIPAA”) Privacy Rule to give you this Notice about our privacy practices, our legal duties, and your rights concerning your clients’ protected health information.

How We May Use and Disclose Your Client’s Protected Health Information (PHI)

Required by Law: We may disclose your PHI when required to do so by applicable law. For example, the law requires us to disclose your PHI:

  • When required by the Secretary of the U.S. Department of Health and Human Services to investigate our compliance efforts; and
  • To health oversight agencies, to allow them to conduct audits and investigations of the health care system, to determine eligibility for government programs, to determine compliance with government program standards, and for certain civil rights enforcement actions.

Lawsuits and Other Legal Disputes: We may disclose your clients’ PHI in response to a court or administrative order, subpoena, discovery request, or other lawful process once we have met all administrative requirements of the HIPAA Privacy Rule.

Law Enforcement: We may disclose your Clients’ PHI to law enforcement officials under certain conditions. For example, we may disclose PHI:

  • to permit identification and location of witnesses, victims, and fugitives; in response to a search warrant or court order;
  • as necessary to report a crime on our premises;
  • to report a death that we believe may be the result of criminal conduct; or in an emergency, to report a crime.


This document was last updated on December 21, 2014